Shipping Policy

The SmallWildFolio Promise

At SmallWildFolio, we believe thoughtful service is just as important as the products we offer.

Every order is carefully processed from the moment it is placed until it arrives at your door.

To help keep our prices fair and reduce unnecessary handling, some products may ship from our trusted global fulfillment partners. This allows us to offer a wider selection of thoughtfully chosen products while providing reliable delivery to customers around the world.

1. Order Processing & Shipping Fees

Every order is reviewed and prepared before shipment.

Processing Time: 1–3 business days

Standard Shipping: $5.99 per order

Please note that during holidays, promotional events, or periods of unusually high order volume, processing may take up to 5 business days.

Once your order has shipped, you will receive a confirmation email with tracking information.

2. Estimated Delivery Times

Delivery times may vary depending on your location, local carrier conditions, and customs processing.

Estimated delivery times after dispatch:

• United States: 8–15 business days
• Canada / United Kingdom / Australia: 11–16 business days
• Rest of World: 13–18 business days

Please note that these are estimated delivery times and are not guaranteed. Unexpected carrier delays, weather conditions, customs inspections, or other circumstances outside our control may occasionally affect delivery.

3. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking information may take 1–3 business days to update after a shipping label has been created.

If your tracking has not updated after 3 business days, please contact us at support@smallwildfolio.com, and we will be happy to assist.

4. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are not included in the product price or shipping fee and, when applicable, are the responsibility of the customer.

SmallWildFolio does not control customs charges or customs processing times, as these are determined by local authorities.

If you are unsure whether additional fees may apply to your order, we recommend contacting your local customs office before placing an order.

5. Order Changes & Cancellations

We begin processing orders shortly after they are placed.

If you need to change your shipping address or request a cancellation, please contact us at support@smallwildfolio.com within 12 hours of placing your order.

We will do our best to accommodate your request. However, once an order has entered processing or has been shipped, we may no longer be able to modify or cancel it.

Please review your shipping information carefully before completing checkout.

6. Lost, Damaged, or Missing Packages

We want your order to arrive safely and in good condition.

Damaged Items

If your order arrives damaged, please contact us at support@smallwildfolio.com within 72 hours of delivery and include:

• Your order number
• A brief description of the issue
• Clear photos of the damaged item and packaging

Once reviewed, we will work with you to arrange an appropriate replacement or resolution.

Packages Marked as Delivered but Not Received

If your tracking shows that your package has been delivered but you cannot locate it, please first:

• Check around your delivery location
• Ask household members or neighbors
• Check with your local carrier or delivery service

If you are still unable to locate the package, contact us at support@smallwildfolio.com.

We will be happy to provide available tracking information and assist you in investigating the delivery with the carrier.

Please note that delivery issues involving an incorrect address entered at checkout or packages confirmed as successfully delivered may be reviewed on a case-by-case basis.

Questions?

If you have any questions about your order or shipping, please contact us at:

support@smallwildfolio.com

We’ll be happy to help.